FAQs
ALL THE QUESTIONS YOU HAVE? ALL THE ANSWERS YOU NEED!
A-Pro Rides specializes exclusively in high-performance electric bikes and mountain bikes. Our curated collection includes:
Full-Suspension E-MTBs: Built for aggressive trail riding and downhill performance.
Hardtail E-MTBs: Lightweight and efficient for cross-country and climbing.
Urban Commuter E-Bikes: Designed for daily city travel with integrated batteries and sleek aesthetics.
Fat-Tire Adventure E-Bikes: Engineered to conquer snow, sand, mud, and extreme terrain.
Traditional Mountain Bikes: For riders who prefer analog power without electric assistance.
Hybrid & Cyclocross Bikes: Versatile options for pavement, gravel, and mixed-surface riding.
We partner with industry-leading brands including Santa Cruz, Giant, Orbea, Cube, and other trusted manufacturers to ensure every bike meets our rigorous standards for quality, durability, and performance.
Absolutely. An electric bike is more than just a purchase—it's an investment in your health, your time, and your freedom. Here's why:
Extended Range: E-bikes allow you to ride further and explore more without exhausting yourself. Commutes that used to take 45 minutes by car can become 25-minute rides.
Fitness Flexibility: Pedal assist lets you control the intensity. You can get a vigorous workout or take it easy on days when you're tired—all on the same bike.
Cost Savings: Compared to car ownership, e-bikes save thousands annually on gas, insurance, parking, and maintenance.
Eco-Friendly: Zero emissions and a fraction of the environmental impact of motor vehicles.
Fun Factor: Let's be honest—riding an e-bike is just plain fun. The boost of power puts a smile on your face every single time.
At A-Pro Rides, we believe an e-bike is one of the best investments you can make for your daily life and weekend adventures.
Choosing the right bike depends on several factors. We recommend considering the following:
| Factor | Questions to Ask Yourself |
|---|---|
| Riding Style | Are you commuting, trail riding, racing, or exploring? |
| Terrain | Will you be on pavement, gravel, singletrack, or technical rock gardens? |
| Range Needs | How far do you typically ride in a single outing? |
| Budget | What's your price range? Remember, a quality bike is a long-term investment. |
| Fit & Comfort | Does the bike geometry suit your height and riding posture? |
Still unsure? Our expert team is here to help. Contact us for a personalized consultation, or visit our Bike Finder tool to narrow down your options based on your preferences.
The core difference is the motor and battery system. Here's a breakdown:
| Feature | Traditional Mountain Bike | Electric Mountain Bike (E-MTB) |
|---|---|---|
| Power Source | 100% human pedaling power | Pedaling + electric motor assistance |
| Climbing Ability | Limited by rider fitness and strength | Motor assists on steep climbs, extending your range |
| Weight | Typically lighter (25-30 lbs) | Heavier due to motor and battery (40-55 lbs) |
| Range | Unlimited—as far as your legs can take you | Limited by battery capacity (typically 30-70 miles) |
| Riding Experience | Pure, natural connection to the trail | Enhanced power, allows for more laps and bigger adventures |
| Maintenance | Simpler drivetrain | Additional motor and battery care required |
Both have their place. Traditional MTBs offer a raw, unfiltered experience, while e-MTBs let you ride harder, longer, and tackle terrain that might otherwise be out of reach. Many riders own both!
Yes! We strongly believe that you should feel a bike before you buy it. A-Pro Rides offers:
In-Store Test Rides: Visit our location to take any bike for a spin on our test track or nearby trails.
Demo Events: We regularly host demo days at local trail systems. Check our Events Calendar for upcoming dates.
Virtual Consultations: Can't visit in person? Schedule a video call with our experts to discuss fit, geometry, and features in detail.
We also offer a 30-Day Trail Guarantee on all bikes. If you're not completely satisfied within 30 days of purchase, you can return the bike for a full refund—no questions asked. We want you to ride with total confidence.
PAYMENT - SHOPPING - SHIPPING & MORE
We accept a wide range of payment options to make your purchase as convenient as possible:
Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: All major debit cards with a Visa or Mastercard
Digital Wallets: PayPal
Wire Transfers: Available for large purchases or custom orders.
All transactions are processed through secure, encrypted payment gateways to protect your financial information.
Yes. We believe that premium bikes should be accessible to every rider. A-Pro Rides partners with Klarna, Afterpay, and Affirm to offer flexible financing plans:
Interest-Free Installments: Split your purchase into 4 equal payments over 6-8 weeks with zero interest (subject to approval).
Monthly Payment Plans: Spread the cost over 6, 12, or 24 months with competitive interest rates.
Instant Approval: Most financing applications take just minutes to process.
No Hidden Fees: Transparent terms with no surprise charges.
Financing is available on all bikes and accessories over $200. Check your eligibility at checkout.
Absolutely. We take your security seriously. A-Pro Rides uses:
SSL Encryption: All data transmitted between your browser and our site is encrypted using 256-bit SSL technology.
PCI Compliance: We adhere to strict Payment Card Industry Data Security Standards (PCI DSS).
Tokenized Payments: Your credit card information is never stored on our servers. We use tokenization to keep your data safe.
Fraud Monitoring: Our systems actively monitor transactions for suspicious activity.
You can shop with complete peace of mind at A-Pro Rides.
$1000 flat
Customers should allow approximately 8–18 business days total from the time an order is processed to estimated delivery.
This estimate is calculated as follows:
- Order handling: 1–5 business days
- Carrier transit: 7–13 business days
- Estimated total: 8–18 business days
You will receive a tracking number via email once your order ships.
https://aprorides.us/refund_returns/
Customers who need to cancel an order should contact A-Pro Rides LLC as soon as possible.
Orders that have already been processed, shipped, or otherwise committed for fulfillment may not be eligible for cancellation. If a cancellation is accepted after fulfillment activities have begun, applicable costs or fees may be deducted from any refund.
Once an order has been delivered, the request will generally be handled under the return provisions of this policy.
Once your order ships, you will receive a confirmation email with:
Tracking Number
Carrier Information
Yes. We understand that not everyone is a bike mechanic. A-Pro Rides offers assembly options:
Absolutely. A-Pro Rides offers a full range of replacement parts, upgrades, and accessories:
Batteries & Chargers: Genuine OEM batteries for all e-bike models.
Tires & Tubes: For road, trail, fat-tire, and hybrid bikes.
Brakes & Drivetrains: Shimano, SRAM, Magura, and more.
Suspension Components: Forks, shocks, and service kits.
Safety Gear: Helmets, lights, locks, reflective vests, and gloves.
Browse our Accessories section or contact our team for help finding specific parts.
- 624 Norwich Road. Plainfield, CT 06374
Phone: (860) 255-1460
E-mail: sales@aprorides.us
Opening Hours: Mon - Sat | 09:00 - 17:00
Yes. We deeply appreciate the service of our military members, first responders, and students. A-Pro Rides offers:
Military Discount: 10% off for active-duty military, veterans, and their families.
First Responder Discount: 10% off for police, firefighters, and EMTs.
Student Discount: 5% off for students with a valid .edu email address.
Bulk Discounts: Available for organizations, bike clubs, and corporate purchases.
Verification is required. Contact our support team before placing your order to apply your discount.
Absolutely! Bikes make incredible gifts for birthdays, holidays, anniversaries, or just because. Here's how we make it easy:
Gift Wrapping: We offer premium gift wrapping for an additional $15.
Personalized Messages: Include a custom message with your order.
Gift Receipts: We can include a gift receipt that hides the price.
Delayed Delivery: Schedule delivery for a specific date.
Gift Card Option: If you're unsure of their preferred bike, gift cards are a great choice.
Contact our team if you need assistance with a gift purchase.
While we take extreme care in packaging and shipping, rare accidents can happen. If your bike arrives damaged:
Document the Damage: Take clear photos of the box and the damaged parts.
Contact Us Immediately: Reach out within 48 hours of delivery.
Keep Packaging: Hold onto all original packaging materials.
We'll Make It Right: We'll arrange for a replacement part, repair, or full replacement at no cost to you.
Your satisfaction is non-negotiable. We'll resolve any shipping issues as quickly as possible.